THE PERSONAL CONCIERGE

THE EXPERIENCE!

THE HOTEL ASSISTANT’S “PERSONAL CONCIERGE” is a highly Customized, Branded, Cloud-Based, Mobile Optimized, Communication and Operations Platform, developed for  your Hotel Guests,  Groups,  VIPs  and  Employees.
 
This Multi-Channel, Multi-Language, Unlimited Communications and Notifications, Information, Reservation and Menu platform enables instant access and interaction throughout your property, accessed on your guest’s phone, taking  their  EXPERIENCE to another level! 

PERSONAL CONCIERGE DIRECTORY

Your Guests, Groups, VIPs and Staff can activate your custom designed PERSONAL CONCIERGE DIRECTORY in TWO EASY STEPS!  
 
#1: DOWNLOAD THE APP.
#2: REGISTER 
 
Guests can download the app at check-in, in their room, prior to their arrival, or as a shared link. ALL guests with a phone (including teenage children) can, and should, activate the Personal Concierge!
 
Once guests Download/Register, they then have one-on-one communication with, and access to, your entire property. AND, you have a 24/7 ability to notify/message them (with images, text or video)!
 

YOUR GUESTS ARE ALWAYS CONNECTED!

Everything is located on the Personal Concierge Directory, conveniently located on your guest’s phone!
 
  • HIGHLY customized, and branded to you!
  • Two-Way Guest Communications (with every dept.): Voice, Chat, Video, Chat Bot
  • Two-Way Group, VIP and Staff Communications.
  • 24/7 Hotel Emergency Messaging.
  • 24/7 Guest Emergency Reporting.
  • 24/7 Hotel Guest Messaging (photos, videos, text.)
  • Multi-Language
  • Personal Concierge Avatar (custom image, name, voice.)
  • Reservation Center
  • Concierge FAQs & Fun Directory
  • Entertainment / Event Calendars
  • Hotel & Safety Information
  • Photo Ops & Vacation Flip Book MarketingPLUS:
  • Restaurant & Services Touchless Menus: Online & In-Person
AND IT DOESN’T STOP THERE!
 
From your Personal Concierge Directory, Guests can:
  • View all Restaurant menus and make a Reservation or Call/Chat.
  • View all Services Lists (Spa, Gym, Golf, Activities, etc.), and Book or Call/Chat.
  • View all Hotel Calendars (entertainment, events, presentations, etc.)
  • View all Services Calendars (golf/gym classes, restaurant entertainment, activities/events, etc.)
 
AND:
Guests can order food/drinks, request towels, book a tee-time or activity, report a lost item, etc., and chat/call ANY department on property, FROM ANYWHERE at ANYTIME!
They can also review the Concierge FAQs / FUN DIRECTORY for off-property activities, review all of your current PROMOTIONS, review/participate in your PHOTO OP events (for your hotel marketing),  and so much more. All from the Personal Concierge Directory!
 
And we have not forgotten about SAFETY! 
Guests can receive real-time EMERGENCY messages (Covid, weather, safety, etc.), report a missing child or ANY emergency, view all of your Hotel Safety FAQs/information,  all from the Personal Concierge Directory on their phone! 
 
Oh, and we have TOUCHLESS MENUS, so that your in-restaurant guests can simply scan a “custom designed”, gorgeous QR Code sign and access a CURRENT menu that includes all specials, sold-out items, notices, etc., all editable 24/7!  AND those same menus are available to all guests to access FROM ANYWHERE, via the Personal Concierge Directory on their phone!
 
PLUS!
Groups, VIPs and Staff have separate platforms, with all of the bells-and-whistles guests receive, and more!
 
Did we mention your own Personal Concierge Avatar? That’s right, you select your Personal Concierge’s Name, Image and Voice! Then, throughout the entire Personal Concierge Directory you can select when/where your avatar displays, and he/she can actually “speak” any message that you would like to convey!  ALL accessed from the Personal Concierge Directory!
 
Please CONTACT US to learn more, and how we can CUSTOMIZE a Personal Concierge Directory for your property!