Personal Concierge – The Hotel Assistant

The Hotel’s image and/or logo will go here.

This explains the benefits of using the Personal Concierge (in text.) During set-up the Hotel will create their own avatar (name, image, voice), and the name, image and an audio Welcome message is placed onto this page. VIEW EXAMPLE (click the LISTEN button, and scroll to READ.)

Every Hotel can create their own Personal Concierge Avatar (face, name, voice), that will relay information to the guests throughout the hotel! The name of the Hotel’s avatar will be placed here (where you see Lucia.)

The image of the Hotel’s avatar will be positioned here, and throughout the Personal Concierge Directory.

The Hotel can post EMERGENCY MESSAGES (severe weather, missing child, fire, evacuations, Emergency Action Plan, power outage, etc.) and ALL UPDATES, 24/7. These posts NOTIFY guests on their phone, AND all messages sent within the guest’s stay are STORED on the Directory for easy review at any time. NOTE: This should be used in conjunction with the hotel’s Emergency Action Plan. VIEW EXAMPLE (click the EMERGENCY MESSAGES button.)

Guests can REPORT an Emergency, 24/7. The Hotel can then assist the guest, and/or post the emergency to all guests.
NOTE: This should be used in conjunction with the hotel’s current Emergency Action Plan.

The Hotel can send rich media MESSAGES (text, images, videos, audio, etc.) for current specials, up-sells, events, announcements, activities, presentations, etc., directly to their guests, 24/7. These posts NOTIFY guests on their phone, AND all messages are STORED on the Personal Concierge Directory for easy review at any time. VIEW EXAMPLE (click the MESSAGE CENTER button.)

Guests can CALL/CHAT with the FRONT DESK, HOUSEKEEPING or the BELLMAN, directly from the Personal Concierge on their phone!

Guests can VIEW the entire ROOM SERVICE MENU, and ORDER from ANYWHERE!

GUESTS CAN SCHEDULE THEIR ENTIRE DAY, FROM ANYWHERE, AT ANYTIME, DIRECTLY FROM THE PERSONAL CONCIERGE!

Guests can VIEW the Hotel’s ENTERTAINMENT & EVENT CALENDAR (with images, videos and text), editable simply and quickly by the Hotel, 24/7. VIEW EXAMPLE

They can check-out the PHOTO OPS which are rich media MESSAGES (text, images, videos, audio messages initially sent by the Hotel to their guest’s phones and STORED here AND in MESSAGE CENTER for easy review, providing them with unique and fun photo opportunities throughout the hotel. Guests are then encouraged to “share their photos and social media.” A Guest’s endorsement of a hotel is some of the best marketing a Hotel can get.
VIEW EXAMPLE

Guests can VIEW the Hotel’s current CONCIERGE FAQs & TIPS (editable any time), and the FUN DIRECTORY (local activities, tours and entertainment)! VIEW EXAMPLE (CONCIERGE FAQs.) VIEW EXAMPLE (FUN DIRECTORY)

They can then CHAT/CALL with any questions.

Guests can VIEW the Hotel’s PROMOTIONS (up-sells, presentations, specials, events, 2-for-1s, etc.) which are rich media MESSAGES using text, images, videos and audio, sent by the Hotel to their guest’s phones and STORED here AND in MESSAGE CENTER for easy review. VIEW EXAMPLE

RESTAURANTS

Accessed from ANYWHERE, at ANY TIME, Guests can VIEW ALL MENUS then make a RESTAURANT reservation, LISTEN to the Hotel’s avatar explain the location, attire, cuisine, etc., CALL/CHAT with the restaurant to ask questions, and VIEW the ENTERTAINMENT CALENDAR for EACH venue. (SEE MENU) For DELIVERY FOOD (room service and pool menu, etc.) orders can be placed directly from the menu (SEE MENU WITH ORDERING CAPABILITIES) ALL MENUS and CALENDARS are editable 24/7 from the platform, and done in minutes!

For those IN a RESTAURANT, the MENU PLATFORM provides a gorgeous, custom designed QR Code sign. Hotels can print the sign (as many and as often as needed) from the platform, then place into an acrylic frame. A quick scan of the QR Code sign, and the guests can access the most current menu, complete with 2 for 1 or Chef Specials, SOLD OUT or health notifications, etc., all editable 24/7 and done in minutes.

The menus are CUSTOM DESIGNED to each restaurant, and are also SMART, as they know to greet guests with GOOD MORNING, GOOD AFTERNOON or GOOD EVENING, and display the APPROPRIATE, most current menu (breakfast, lunch dinner or brunch.) VIEW QR CODE MENU

SERVICES

Guests can VIEW ALL SERVICE LISTS then make a SPA, GYM CLASS or SALON APPOINTMENT, BOOK a TEE TIME or an ACTIVITY/TOUR. They can listen to your avatar explain the location, attire, services, etc., CALL/CHAT with the service venue to ask questions, and VIEW the CALENDAR (classes, lessons, activity, etc.) ALL SERVICES LISTS and CALENDARS are editable 24/7 from the platform, and done in minutes!

For those who walk into the GOLF CLUB, SPA, GYM, SALON, etc., the SERVICES PLATFORM provides a gorgeous, custom designed QR Code sign. You can print the sign (as many as you like, and as often as needed) from the platform, then place into a countertop or wall mounted clear acrylic frame. A quick scan of the QR Code sign, and the guests can access the most current SERVICES LISTS, complete with specials, health notifications, new hours, etc., all editable 24/7 and done in minutes.

The services lists are CUSTOM DESIGNED to each department, and are also SMART, as they know to greet guests with GOOD MORNING, GOOD AFTERNOON or GOOD EVENING, and display the APPROPRIATE, most current SERVICES LIST. The service lists can also be printed, from the menu platform.

CLICK TO VIEW

Guests can CALL/CHAT with the GIFT SHOP.

Guests can VIEW the hotel’s most current Emergency Action Plan and all Safety information, then CALL/CHAT if needed. VIEW EXAMPLE

Guests can VIEW the hotel’s most current FAQ information, and CALL/CHAT if needed.
VIEW EXAMPLE

Guests can REPORT a LOST or FOUND item.

Guests can make SUGGESTIONS.

Guests can design their own VACATION FLIP BOOK, with their PHOTO OP photos, and add captions. The hotel’s image and contact information is on the back cover, so when guests share their VACATION FLIP BOOK on their social media, their friends and family know where to vacation next! VIEW EXAMPLE